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Made with Switzerland

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Oleksii ZELIVIANSKYI

[ region ]

Kyiv

IT engineer, Coordinator for “E-services” at the E-Governance for Accountability and Participation (EGAP) Programme, Kyiv

Peace, Justice And Strong Institutions

Citizens’ participation in the decision-making process is an essential element of democratic governance.

The introduction of e-petitions has been an important step in establishing more effective dialogue between citizens and the government. Almost 830 000 people have made their voices heard to date.

The online services we develop are a real revolution in the lives of Ukrainian citizens. They request administrative services practically every day: to register a birth or a death, or to apply for housing benefits, for example. At the moment, our pilot project on the allowance of heating subsidies is a great success. Before citizens had to drive to offices, pick up several forms, fill everything in, come back to the offices to present their documents… Now everything can be filled in online. Citizens have to travel only once to confirm and sign their applications, and that’s it. It’s simple and transparent and it reduces more and more any risk of corruption that may have existed previously.

The first beneficiary is the citizen who uses these e-services.

Oleksii ZELIVIANSKYI

The EGAP programme provides us developers with a framework, with capacities and with precious advice. It also shows us some cases of best practices across the world. Without the programme we could not obtain such tangible and positive results. The first beneficiary is the citizen who uses these e-services. One should also not forget the online platform for e-petitions that allows Ukrainians to actively participate in local decision-making. It’s proving quite useful tool for state institutions which are trying to improve the quality of their services and governance. As for us professional developers, we feel proud to foster Ukraine’s digital transition and to improve the country’s e-services.

#StandWithUkraine

Since 24th February 2022 I keep on working in the sphere of development of electronic public services in Ukraine, now at the United Nations Development Programme. We work in close cooperation with Ukraine’s ministries of digital transformation and social policy. Since late February my focus shifted to the development of digital services that are critical to help people affected by the war. These include e-services for internally displaced persons, systems related to humanitarian aid and social services. I also had to relocate from Kyiv to a safer region of Ukraine because I was worried about my twin newborns. They were only 1.5 months old at the beginning of the war. My role in the process of Ukraine’s recovery is to keep working and to help developing e-services that would simplify people's lives, help people get the assistance they need and return to a peaceful life.

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#MadeWithSwitzerland puts the spotlight on Ukrainians who share their experiences of their vibrant and dynamic country

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Bohdan DELIUK

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Halyna DZHULAI

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Viktoria MARCHENKO

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Tetiana NALEZHYTA

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Mykola OVCHARENKO

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Valentyna PANASIUK

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Andrii PINCHUK

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Liudmyla ROSTETSKA

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Valerii SELISHCHEV

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Vladyslav SEMENIUK

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Leonid TSENTYLO

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Alla VNUKOVA

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Olha ZAIARNA

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Yuliia ZAIKA

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Yuliia ZEMETSKA

Deputy director of the department of economics at the Bila Tserkva municipality, Kyiv Region

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Tetiana ZIATIKOVA

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